Returns Policy

Items that are received defective or damaged may be returned for a refund or exchange.  Items are quality checked and photographed before they are sent to you, so this should not occur.    
If you need to return an item, please contact us within 3 days of delivery at shop@aliceannonline.com and return the item within 30 days.  If 30 days have gone by since your purchase, we cannot offer you a refund or exchange.

You are responsible for the costs of returning an item. Shipping costs are non-refundable. If you are returning an item over €75, you should consider using a trackable shipping service or purchasing shipping insurance.
Refunds
To be eligible for a refund, your item must be returned unused and in the same condition that you received it. It must also be in the original packaging. 

Exchanges
To be eligible for an exchange, your item must be returned unused and in the same condition that you received it.  Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Cancellations
Orders cannot be cancelled, but please contact us if you have any problem with your order. Please see our Returns, Refund and Exchange policies above.